AREA OF APPLICATION
Sales contracts concluded through electronic commerce between the www.yute4u.com store and the consumer will be governed by the following General Contract Conditions.
We ask you to carefully read these Conditions, our Cookies Policy and our Privacy Policy before using this website. By using this website or placing an order through it, you agree to be bound by these General Contracting Conditions and our Privacy Policies, so if you do not agree with everything provided in the General Contracting Conditions and with the Privacy Policies, you should not use this website.
If you have any questions related to the General Contract Conditions or the Privacy Policies, you can contact us at the contact methods indicated in the following point.
OUR DATA
The purchase and sale contract is concluded with TRENZADOS SAN BARTOLOME SL (hereinafter, Yute4u Spanish company with address at Calle Mayor 138, San Bartolomé, Orihuela, Alicante, and B03179587, registered in the Commercial Registry of Alicante, in Volume 1511 , Folio 113, Inscription 1st. Sheet No. A-16893.
You can contact us by phone +34 674 62 72 15 or by email at comercial@yute4u.com
LANGUAGE
The contract is formalized in Spanish.
CONTRACT FILE
Contracts concluded in the online store are archived. By sending an email to comercial@yute4u.com.
HOW TO PLACE AN ORDER
The user of the website will be able to browse the web store and fill the shopping cart without needing to be registered. Only to complete the purchase will it be essential that you provide certain mandatory information to access the order shipping information.
To find the article you want, you can browse all the sections of our website. By clicking on any of the sections you will find a wide variety of items, the description, available sizes and their corresponding price. If you are looking for a specific item, you can find it using the search engine built into the website by entering any text that refers to the product you are looking for. If you do not find what you are looking for, we would ask you to contact us so we can help you find the product.
Once you have selected the item you want, you only need to press the “ADD TO CART” button. When you add a product to the shopping cart, you will automatically be able to view the status of your complete bag. At that time, you will be able to choose whether to continue shopping or process your order. If you continue shopping, the shopping bag will be visible at all times in the upper right part of the screen. By clicking there, you can view all the contents of the shopping bag and even modify it.
Once you have selected the items you wish to purchase, and provided the necessary data for shipping, you will access a form with all the information on shipping and payment options. Once a Purchase Order is received, TRENZADOS SAN BARTOLOME SL will immediately send a confirmation of the purchase and sale made to the indicated email address.
We ask you to review the order confirmation email and verify all the information is correct. If you notice that there is any incorrect information, you can contact customer service by calling +34 674 62 72 15 or email comercial@yute4u.com.
CONCLUSION OF THE CONTRACT
By clicking on the “complete purchase” button, you issue a binding declaration of intent by which you accept the conclusion of the order and are obligated to pay for it. You will then receive acknowledgment of receipt of your order, which confirms the conclusion of the contract.
PRICE
The prices shown do not include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly stated otherwise, the prices indicated do not include shipping costs. Both VAT and shipping costs will be shown in detail before order confirmation.
The applicable VAT rate will be the one legally in force at all times depending on the specific article in question. For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current regulations. in each of these territories.
The customer will receive a copy of the invoice in the email they provided when placing the order. However, the client may request at any time that an additional copy of the corresponding invoice be sent to them by electronic or paper means, at their choice.
Deliveries made to destinations located outside the European Union may entail additional expenses and may be subject to fees and taxes, especially those of a customs nature and on value added to imports. All expenses incurred by the non-EU destination will be assumed by the buyer.
PAYMENT METHODS
The payment method for purchases will be selected during the purchase process and payment, according to the chosen method, will be made at the end of the purchase process and will be an essential condition for the formalization of the contract.
The accepted payment methods are the following:
Payment will be made through any of the following means:
Transfer; If you choose payment by bank transfer, at the end of the purchase process the account number to which the transfer must be made will be specified, as well as an order reference number that will have to be specified at the time of making the transfer. Once your payment is confirmed, we will proceed to ship your order.
Credit or debit card purchases; The user must provide the cardholder's name, number, expiration date and CVV. All information will be processed through the POS of Banco de Sabadell, S.A.
Payment with paypal; PayPal allows consumers with email to send payments online securely, conveniently and cost-effectively. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution.
For more information you can visit the Paypal website: http://www.paypal.com.
Payment with Stripe; Stripe allows consumers with email to send payments online securely, conveniently and cost-effectively. Stripe's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution.
For more information you can visit the Stripe website: https://stripe.com/
SHIPPING AND DELIVERY TIMES
The products offered on the website will only be sent to Spanish territory. In Spain, deliveries will be made to the Peninsula, Balearic Islands and Canary Islands regions. No shipments will be made outside the mentioned delivery area.
For shipments outside this area, contact us by email comercial@yute4u.com.
All products offered on the website are available (except for stockouts or exceptional cases), which allows us to process orders so that they are delivered within a delivery period of 3 to 15 days. The product will only be sent once payment for it has been received.
If the order was finally returned by the courier agency due to the impossibility of contacting the customer, the customer would be responsible for paying for the new shipment.
Shipping costs will be specified at the time of purchase.
SHIPPING COSTS
Shipping costs will be specified before purchasing. Offering the client different alternatives to carry out the same.
Shipping times are estimates, delivery within these times is not guaranteed.
TRANSFER OF RISK
The risk of loss or deterioration of the merchandise will be transferred to the consumer when he or a third party indicated by him, other than the carrier, has acquired its material possession. However, if you are the one who orders the transportation of the goods or the carrier chosen is not among those proposed by the businessman, the risk will be transferred to the consumer and user with the delivery of the goods to the carrier, without prejudice to their rights against it.
It is important that you inspect the package upon delivery. If you detect that the package is in poor condition, report the problem to the transport agency and contact us at comercial@yute4u.com.
RIGHT OF WITHDRAWAL
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal will not be applicable to contracts that refer to:
The supply of goods made according to the specifications of the consumer and user or clearly personalized.
BROKEN, DEFECTIVE OR WRONG PRODUCTS
If during the delivery of an order you detect that the packaging has been tampered with or damaged, you must note the reason and the customer's signature on the carrier's delivery note.
If you receive a product with a factory defect, defect or that is incorrect, you have 7 days from receipt of the order to return it, as long as you notify us within 48 hours of receipt of the order through our email comercial@yute4u.com.
It is essential that you send us a high-resolution photo of the broken, defective or incorrect item and keep said item to be able to manage the return, as well as a photo of the original packaging, which you must also keep. We will indicate the procedure to follow to proceed with your return. Likewise, and as in the previous section regarding withdrawal, the merchandise received must be in its original packaging, in perfect condition, and with a copy proving the purchase.
If there is any gift or purchase discount in the order, it must be returned in order to accept the return.
Once the merchandise is received and after checking its status, the corresponding amount will be paid using the payment method used in the order.
GUARANTEE
All products offered on the website have a 2-year legal guarantee of conformity in accordance with the conditions established in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
AFTER-SALES SERVICE
Our customer service is at your disposal to deal with any possible claim. You can contact us by phone +34 674 62 72 15, at the postal address Calle Mayor 138, San Bartolomé, Orihuela, Alicante. You can also contact us by email at comercial@yute4u.com.
DOMAIN RESERVATION
Ownership of the product will be transferred through full payment of the price.
EVENTS OUTSIDE OUR CONTROL
We will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed, when it is due to events caused by force majeure.
Causes of force majeure will include any act, event, failure to perform, omission or accident that is beyond our reasonable control and, among others, the following:
• Strikes, lockouts or other industrial action.
• Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
• Inability to use public or private telecommunication systems.
• Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the cause of force majeure continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the cause of force majeure.
We will use all reasonable means to bring the force majeure event to an end or to find a solution that allows us to fulfill our obligations despite the force majeure event.
INDUSTRIAL AND INTELLECTUAL PROPERTY
You acknowledge and consent that all copyright, trademark and other industrial and intellectual property rights on the materials or content provided as part of the website correspond at all times to us or to those who have granted us a license for their use. You may use such material only as expressly authorized by us or those who have licensed its use to us. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.
VIRUSES, HACKING AND OTHER COMPUTER ATTACKS
You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other technologically harmful or damaging programs or materials.
You will not attempt to gain unauthorized access to this website, the server on which said page is hosted or any server, computer or database related to our website.
You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.
Failure to comply with this clause could lead to the commission of infractions classified by the applicable regulations. We will report any breach of these regulations to the relevant authorities and will cooperate with them to discover the identity of the attacker.
Likewise, in the event of breach of this clause, you will immediately cease to be authorized to use this website.
We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of your use of this website or of downloading content from it or to those to which it redirects.
LINKS FROM OUR WEBSITE
In the event that our website contains links to other websites and materials from third parties, these links are provided for informational purposes only, without us having any control over the content of said web pages or materials. We therefore accept no liability for any damage or loss arising from its use.
WRITTEN COMMUNICATIONS
The applicable regulations require that part of the information or communications that we send you be in writing, however, by using this website you accept that the majority of said communications with us be electronic.
We will contact you by email or provide you with information by posting notices on this website.
For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
NOTIFICATIONS
The notifications you send us should preferably be sent through our contact form. In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send you communications either to the e-mail or to the postal address provided by you when placing an order.
It will be understood that notifications have been received and have been correctly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter.
RESIGNATION
The lack of a requirement on our part for strict compliance on your part with any of the obligations assumed by you under a contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us under of said contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.
No waiver by us of a specific right or action will constitute a waiver of other rights or actions derived from a contract or the Conditions. No waiver on our part of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you through the different means of communication. contact that you provided us.
PARTIAL NULLITY
If any of these Conditions or any provision of a contract are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
OUR RIGHT TO MODIFY THESE TERMS
We reserve the right to modify these Terms and Conditions. We will keep you informed of substantial changes made to them. These will not be retroactive and, except for possible exceptions depending on the specific case, they will be applicable after 10 days from the date of their publication in the corresponding notice. If you do not agree with the modifications introduced, we recommend that you do not use our website.
APPLICABLE LAW AND JURISDICTION
The use of our website and the contracts for the purchase of products through said website will be governed by Spanish legislation.
These General Conditions are subject to and will be governed in accordance with the provisions of the laws of Spain, in particular:
• Law 7/1998, of April 13, on General Contracting Conditions,
• Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws,
• Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of these data and repealing Directive 95/ 46/EC,
• Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
The parties submit, for the resolution of conflicts and waiving any other jurisdiction, to the Courts and Tribunals of the consumer's domicile.
COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
Your comments and suggestions will be welcomed. We ask you to send us such comments and suggestions, as well as any query, complaint or claim through our contact form, telephone number or postal or email address indicated in Clause 2 of these General Contracting Conditions.
In addition, we have official complaint forms available to consumers and users. You can request them by calling the phone - or through our contact form.
Your complaints and claims to our customer service will be attended to in the shortest possible time and, in any case, within a maximum period of one month. Likewise, they will be registered with an identification code that we will inform you and will allow you to track them. If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address comercial@yute4u.com in order to request an extrajudicial dispute resolution.